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Copitrak Scan to Email PDF Attachment's are Corrupt

Article # 3032633 - Page views: 39

Issue

Scan to Email PDF Attachment's are Corrupt

 

Solution

In the \ERS\WINERS folder check the smtp.exe.config file for the below setting. If it's set to True change it to False.

            <setting name="EncodeAttachmentsWith8Bit" serializeAs="String">
                <value>False</value>
            </setting>

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Copitrak System Software 2.0 R2    
Copitrak System Software 3.0 R3    
Copitrak System Software 3.1      
Copitrak System Software 3.1.1      
Copitrak System Software 3.2