Scans Randomly Failing - ScantrakXmlrouting.exe Returning Exit Code 3221225477
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Issue
Scans are randomly failing. Logs indicate ScantrakXmlRouting.exe is exiting with error code 3221225477
Cause
The version of ScantrakXMLRouting.Exe that was included in CSS install package KofaxCopitrak-CSSServer-3.1.0.1 is defective and can randomly cause scans to fail (Version 1.1.33.0).
Solution
Apply Hotfix KofaxCopitrak-CSSServer-3.1.0.1.FIX15461.zip
Level of Complexity
Easy
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Copitrak | 3.1.0.1 | 3.1.0.1 |