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Scans Randomly Failing - ScantrakXmlrouting.exe Returning Exit Code 3221225477

Article # 3032648 - Page views: 27

Issue

Scans are randomly failing. Logs indicate ScantrakXmlRouting.exe is exiting with error code 3221225477

Cause

The version of ScantrakXMLRouting.Exe that was included in CSS install package KofaxCopitrak-CSSServer-3.1.0.1 is defective and can randomly cause scans to fail (Version 1.1.33.0).

Solution

Apply Hotfix KofaxCopitrak-CSSServer-3.1.0.1.FIX15461.zip

Level of Complexity 

Easy

Applies to  

Product Version Build Environment Hardware
Copitrak 3.1.0.1 3.1.0.1