Users not receiving scanned documents when sending through Copitrak Scan to E-Mail route
Issue
Users are scanning through the Scan to E-Mail route and are not receiving the scanned documents.
Cause
User E-Mail profile did not exist in CSS for the sending user and no recipient address was input for the scan job.
Solution
Verify the user(s) experiencing the issue have a valid E-Mail profile entry assigned to their User in the Copitrak System Software (CSS), [Figure 1.].
Having a missing profile entry [Figure 2.] will not auto-populate within the Scan to E-Mail route at the Copitrak device [Figure 3.].
The end user should see their assigned email when the Scan to E-Mail route is ready to scan. [Figure 4.]
Work with client to update the missing entries for their configured environment.
Figure 1.
Figure 2.
Figure 3.
Figure 4.
Level of Complexity
Easy
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Copitrak System Software | 2.0.12 | R2 | ||
| Copitrak System Software | 3.0.15 | R3 | ||
| Copitrak System Software | 3.1 | |||
| Copitrak System Software | 3.1.1 |
References
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