Users not receiving scanned documents when sending through Copitrak Scan to E-Mail route
Users are scanning through the Scan to E-Mail route and are not receiving the scanned documents.
User E-Mail profile did not exist in CSS for the sending user and no recipient address was input for the scan job.
Verify the user(s) experiencing the issue have a valid E-Mail profile entry assigned to their User in the Copitrak System Software (CSS), [Figure 1.].
Having a missing profile entry [Figure 2.] will not auto-populate within the Scan to E-Mail route at the Copitrak device [Figure 3.].
The end user should see their assigned email when the Scan to E-Mail route is ready to scan. [Figure 4.]
Work with client to update the missing entries for their configured environment.
Level of Complexity
|Copitrak System Software||2.0.12||R2|
|Copitrak System Software||3.0.15||R3|
|Copitrak System Software||3.1|
|Copitrak System Software||3.1.1|
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