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Kofax

DRS / AutoStore - Getting a .NET error on a device or in the WebClient

Problem Statement:

An error appears on the device or browser when attempting to connect. The error will appear similar to:

The current identitiy (NT AUTHORITY\SYSTEM) does not have write access to 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files'

Cause:

The directory Temporary ASP.NET Files does not exist.

Resolution:

1.     Browse to C:\Windows\Microsoft.NET\Framework\v4.0.30319. If the directory value is different, refer to the directory in the error.

2.     Create a folder called Temporary ASP.NET Files. NOTE: this is case sensitive and must be exactly as it appears in the error.

3.     Close folder explorer and restart the DRS Service.