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Kofax

EO/EE: Initialization of a Konica-Minolta embedded is failing without any error message or failure code

Problem Statement:

Using Equitrac Office / Equitrac Express, the initialization of a Konica Minolta embedded is failing without any error message or failure code.

Cause:

Initialization will fail without any error message if the SNMP configuration on the Konica Minolta device and in Equitrac System Manager do not match.  As the server and MFP are on different SNMP communities, the initialization string will not reach the device and no response will return.

Resolution:

  1. Ensure that the SNMP configuration for both the Konica-Minolta MFP and Equitrac match.
  2. Ensure that there is proper communication and connectivity between them.
  3. Initialize again
  4. Initialization should be successful.