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Kofax

Server Error when accessing User Dashboard in Equitrac Web Client

Problem Statement:

The user is able to login to the Web Client, however when clicking on User Dashboard they are shown an IIS Server Error page.

Server Error in '/EQWebClient' Application.

The given key was not present in the dictionary.

Cause:

If the server was upgraded from 4.2.6 to 5.5 (or later) the upgrade may not have created the necessary records for User Dashboard in the database.

Resolution:

  1. Open System Manager
  2. Click on Configuration
  3. Click on User dashboard
  4. Click OK to save User Dashboard settings back to the database