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Kofax

Access Card Login fails even after user claims to have completed the Card Auto Registration Process on a Konica Minolta Device

With Equitrac Office and Equitrac Express, using a Konica Minolta device, after appearing to successfully complete the Access Card auto registration process to associate a swipe card with the corresponding user account in Equitrac, if the user swipes the card, the scanner lights flash, but authentication fails; the device remains locked. The behavior occurs if the auto registration process was not completed properly. To properly use the auto registration process, the user must enter their network credentials on the device console BEFORE swiping the card to initiate the auto registration process.  If the user touches the Login button, the auto registration does not take place.

To resolve the issue, repeat the auto registration process correctly.