EO/EE 5.6: Cannot disable tracking for a fax printer if there is another printer instance for the same print device
Problem statement:
Software Fax transactions processed through an Equitrac managed print server will not be tracked properly and may cause print failures if not exempted from tracking.
Background:
As of Equitrac 5.6 and later, Equitrac no longer uses ports to manage printers. While it is possible to disable print tracking for a physical device in Equitrac through the System Manager -> Devices section, this option applies to any printer associated with that physical print device / MFP so it is not possible to disable tracking for only one printer instance.
Solution:
With printers on an Equitrac 5.6 managed print server that are being used specifically for fax printing, there is an option now to create a special exception to configure Equitrac to ignore those transactions. To apply this exception, install the following hotfixes: EQ56-HF-308846-CAS and EQ56-HF-308846-DRE.
To create the exception, open the Equtirac System Manager and navigate to the Diagnostics section -> Configuration and expand the 'default' section. Then find DRE -> 'no classification' -> IgnoreQueueRegex
In this setting, insert a RegEx expression that can exclude the print queues to ignore. For example, to filter out all queues containing the _FAX or -FAX, the value of IgnoreQueueRegex should be _FAX|-FAX.
Note that this filter is case sensitive by default. To conduct a case insensitive search, place (?i) in front of the value. For example (?i)-fax will catch all case sensitive permutations such as -Fax, -FAX, etc.
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