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The Web Deposit database seems to be corrupt. Please contact your Equitrac Express administrator

Problem Statement:

After a "Repair" process is executed with the installer, the Web Deposit is unusable; it shows an error message "The Web Deposit database seems to be corrupt. Please contact your Equitrac Express administrator".

Cause:

The "Repair" process is resetting the connection string of the Web Deposit.

Resolution:

Manually edit the web.config file and set the database servername and instance for the "Data Source" value in the connection string.

  1. Locate the "\Areas\WebDeposit\web.config" configuration file. NOTE: By default, the file is located in "C:\Program Files\Equitrac\WebClient\Areas\WebDeposit\web.config".
  2. Open the configuration file in a text editor (e.g. Notepad).
  3. Find the "\" element and then its child element where the "name" attribute is "EQWebDeposit".
  4. Set the "data source=" value of the "connectionString" attribute to the server and instance name of the SQL server where the "EQWebDeposit" database is created. Example:
  5. Set the authentication method for the database by modifying the "connectionString" attribute: • If a fixed user is used, append ";User ID=...;Password=...;" to the end of the attribute value. • If Windows authentication is used, make sure that "User ID=ナ" and "Password=ナ" values do not exist.
  6. Restart the "Equitrac" application pool in IIS.

Note: This issue is expected to be fixed in a future release.