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Kofax

EP5 - When Konica-Minolta vendor mode is enabled, only BW files can be scanned

Problem Statement:

Using a Konica-Minolta MFP connected to an Equitrac terminal, together with Equitrac Professional 5 and ShareScan 5.  Equitrac terminal being used for copies only.

When "Vender 2" (sic) or Keycounter" modes are enabled, the MFP can only scan BW files. Color and gray scale do not show a preview, and do not get delivered.  This has been observed with Konica Minolta C550e & C554e.

Cause:

Improper MFP configuration.

Resolution:

Set the Konica-Minolta MFP setting:  SW 31

Set to:  Hex 01 (Restart not required.)