When using Equitrac Office / Express 5.7 in DCE HA deployment and applying any DCE hotfix version older than HF-329093-DCE, or uninstalling any DCE hotfix up to HF-329093-DCE, two registry String Values "COUCHBASE_DCE" & "VIP_SITE_DCE" are deleted causing devices to display the following message "Problem connecting to server. Please try again later".
To restore the connection, the two registry entries must be created, using the following steps:
- On the DCE Server navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
- Right click and create a new String Value where Value name: VIP_SITE_DCE and Value data: The Virtual server name entered during the installation of DCE as a part of High Availability Setup
- Right click and create a new String Value where Value name: COUCHBASE_DCE and Value data: The Connection string to the Couchbase database entered during the installation of DCE as a part of High Availability Setup. The string is in the couchbase://hostname/bucketname format.
- Restart EQDCE Service.