Problem Statement:

When using Equitrac Office / Express 5.7 in DCE HA deployment and applying any DCE hotfix version older than HF-329093-DCE, or uninstalling any DCE hotfix up to HF-329093-DCE, two registry String Values "COUCHBASE_DCE" & "VIP_SITE_DCE" are deleted causing devices to display the following message "Problem connecting to server. Please try again later".

Resolution:

To restore the connection, the two registry entries must be created, using the following steps:

1. On the DCE Server navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
2. Right click and create a new String Value where Value name: VIP_SITE_DCE and Value data: The Virtual server name entered during the installation of DCE as a part of High Availability Setup
3. Right click and create a new String Value where Value name: COUCHBASE_DCE and Value data: The Connection string to the Couchbase database entered during the installation of DCE as a part of High Availability Setup. The string is in the couchbase://hostname/bucketname format.
4. Restart EQDCE Service.

Attachments:

Registry String Values example.JPG (93 KB)