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Equitrac Office / Express: How to change the logo that appears on the User Dashboard page

Question:

There is a logo on the Equitrac Personal Account Statement Page and User Dashboard in Equitrac Office / Equitrac Express 4.x and 5.x.  Equitrac Office 5.5 and later uses the EQ WebClient.  Can the image be changed to a company logo (or another image)? 

Answer:

Equitrac Office / Equitrac Express 5.7 and 5.6 (uses EQ Web Client) (https:///EQWebClient).  The Nuance logo on the left can be changed.

  • Back up the file in C:\Program Files\Equitrac\Express\WebClient\Images\BlackNuanceLogo.png
  • Upload an image file to C:\Program Files\Equitrac\Express\WebClient\Images\BlackNuanceLogo.png
  • NOTE: It is strongly recommended that the size of the file be kept small to reduce network traffic and to avoid performance issues displaying the page.

Equitrac Office / Equitrac Express 5.5:

  • The logos are currently not customizable.  Upgrade to a newer version.

In Equitrac Office and Equitrac Express 5.4 and earlier:

The image can be replaced with an image in GIF format.

The default Equitrac logo is stored in a file name LOGO_EQUITRAC.GIF in the following location on the Equitrac server:

C:\Program Files\Equitrac\[Express|Office]\Scheduler\WebTools\Images

When the webtools and dashboard is used (https://:2941/dashboard/ and https://:2941/webtools), the logo file is loaded from the above folder.  To replace the existing image with the new image, perform the following steps:

1.  Copy the new GIF image to the Images folder. 

2.  Rename the existing logo file to LOGO_EQUITRAC.OLD.  This will allow you to revert to the default image if the new image is not suitable.

3.  Rename the new image file to LOGO_EQUITRAC.GIF.

NOTE: It is strongly recommended that the size of the file be kept small to reduce network traffic and to avoid performance issues displaying the page.