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How to capture trace logs for Equitrac Reports Manager

Question:

How to collect trace logs for Equitrac Reports Manager?

Background:

Unlike most Equitrac logs which are collected through System Manager, the Reports Manager logs are enabled through a registry change.

Answer:

  1. Create a directory where you would like trace logs to be written to
  2. On the computer with the Reports Manager, open Registry Editor (Start > type REGEDIT)  - NOTE: Follow best practice to back up registry before modifying.
  3. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\Reports Manager\Debug
  4. Create/modify the following registry keys:
    1. "Enable"=dword:2
    2. "File"=
  5. Perform tests as required
  6. Change "Enable" dword from step 4.1 to 1 (this will disable logging)
  7. Logs will be available in the directory specified in 4.2