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Equitrac Mac client installation error "Can't save CAS Server configuration"

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Article # 3015570 - Page views: 336

Problem:

When trying to install the Mac print client, the error message "Can't Save CAS Server configuration" appears. 

Cause:

Permissions issue on the MacOS file system.

Solution:

Ensure that the directory containing the configuration files, and the configuration files themselves have the correct permissions.

Manually change the folder permissions. The steps to do this are as follows:

sudo chmod 775 /Library/Application\ Support/Equitrac/

sudo chmod 775 /Library/Application\ Support/Equitrac/DRE

sudo chgrp -R admin /Library/Application\ Support/Equitrac/

sudo chmod 664 /Library/Application\ Support/Equitrac/DRE/EQDRECAS.cfg

sudo chmod 664 /Library/Application\ Support/Equitrac/EquitracOfficePrefs

  1.        Run EquitracPrinterUtilityX.
  2.        Install Print client.
  3.        Run following commands from Terminal using an account with admin credentials:
  4. If errors were received, perform the configuration steps again.