When attempting to upgrade to the latest Equitrac Office / Equitrac Express 5.7, the error message "Installer detected a product version 5.7 is already installed. Please uninstall this product before running the Equitrac Office / Express installer again."
Older build of Equitrac Office / Equitrac Express 5.7 is installed.
Uninstall previous build before installing software.
- Make a backup of the server for disaster recovery purposes
- Uninstall Equitrac Office / Equitrac Express 5.7
- When prompted, choose the option to keep the database. This is important, becuase if this is not done, all historical transaction information and configuration settings will be lost.
- Ensure that the latest installer from partners.equitrac.com has been downloaded.
- Run the installer to install the software.
- After installation, ensure that the software version is 126.96.36.19993 or newer
- Download any hotfixes dated May 2017 or newer and install