How do you migrate from Equitrac Office/Express Version 4.2.6. to 5.x
When upgrading from EE\EO 4.2.6 to EE\EO 5.x follow these steps:
Step 1: Purchase EE\EO 5.x upgrade license as an upgrade from version 4.x to 5.x requires new license.
Attention: If upgrading on the same server go to step 4, if migrating to a new server perform all steps:
Step 2: Send an email to email@example.com asking for a license reset for all the version 4 licenses that are associated to the current server.
Step 3: Manually register the version 4 serial numbers to the new server system ID.
Step 4: Manually register the version 5 serial numbers to the new server system ID.
Step 5: Back up the database.
Step 6: Make sure to have the credentials for the service account that will start the Equitrac services
Step 7: Stop and disable the services on the old server as the new server will be using the same EQCAS database . Only one server can use the database.
Note: If using SQL Express on the new server or a new SQL server, step 7 is not needed but the old server should always be decommissioned.
Step 8: Install the 5.x on the new server using the same account that is installed on the old system.
Step 9: Once the software is installed, start the CAS service on the new server and wait until the service has a status of started and you may see an error letting you know the service did not respond in a timely manner. Wait as long as it takes for the service to say started as it may stay under a status of "starting" for a few minutes or longer depending on the size of the database, and this is because at this point the databse is getting upgraded to 5.x or higher.
Step 10: Once the service is Started open Equitrac system manager and add your 5.x licence but do not try to add the version 4 license as it will not work.
Note: Make sure the SQL server is 2008 or higher, as anything lower is not supported with any of the new 5.x versions of Equitrac Software.