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Kofax

Requesting Equitrac Office or Express ELC files

Question:

How do I request an Equitrac Office or Express ELC file?

Answer:

ELC Files can be requested by opening a Support case.

In order for our licensing team to generate an ELC file, the following information must be provided:

  1. System ID Name
  2. Order Number
  3. Total Number of Users
  4. CAS Serial Number

The System ID name can be determined by either:

  1. Opening up Equitrac System Manager and clicking on the "licensing" tab
  2. Run the EQSystemID.exe software, available below.

Best practice is to send a screenshot of either of the above to Kofax Support.

 

Attachments:

EQSystemID.exe (120 KB)