How do I request an Equitrac Office or Express ELC file?
ELC Files can be requested by opening a Support case.
In order for our licensing team to generate an ELC file, the following information must be provided:
- System ID Name
- Order Number
- Total Number of Users
- CAS Serial Number
The System ID name can be determined by either:
- Opening up Equitrac System Manager and clicking on the "licensing" tab
- Run the EQSystemID.exe software, available below.
Best practice is to send a screenshot of either of the above to Kofax Support.
EQSystemID.exe (120 KB)