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Upgrading from EO/EE 4.2.x to 5.2 fails and the installation rolls back

Article # 3015587 - Page views: 281


When upgrading from EE/EO 4.2.X to EE/EO 5.2 the installation fails and the installation rolls back.

MSI Install Log has the following error:

IF IS_SRVROLEMEMBER('sysadmin', 'DOMAIN\USER') != 1 BEGIN EXEC sp_addsrvrolemember 'DOMAIN\USER', 'sysadmin' END

ERROR User does not have permission to perform this action.

CustomAction EQSetSQLLogins returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 18:58:26:

InstallFinalize. Return value 3.


The Service account being used is not the original account to create the EQCAS database.


Logon to the SQL Server with an Account that has SysAdmin Rights

Open Security->Logins

Right Click the Service account and select properties

Select Server Roles

Select / Check the SysAdmin Role


Install Equitrac and once the install has been completed the SysAdmin role can be removed from the account.

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