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Kofax

Equitrac Release Station is Unlicensed

Problem Statement:

With Equitrac Office and Equitrac Express, using a Release Station in a workgroup environment, when attempting to release a document, an error message appears indicating that the Release Station is in an unlicensed state. Review of licensing in System Manger reveals that the Release Station is properly licensed.

Resolution:

This behavior can occur if the user under which the Release Station is running is not a member of the group defined in Access Permissions for Admin access in System Manger. To resolve the issue, create a user on the Equitrac server with the same log on user name and password used on the Release Station. Add the user to the Admin Access Permissions group.

NOTE Once the permissions are modified, it may be necessary to log on to the server using the user to create a profile.