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Kofax

EO/EE 5.6: Konica-Minolta MFP registration fails with "Response is empty. Please check the OpenAPI configuration"

Problem Statement:

When using the Equitrac Office / Express 5.6, the initialization of the Konica-Minolta Embedded device fails with message "Response is empty. Please check the OpenAPI configuration."  The MFP has OpenAPI enabled, and a self-signed MD5 security certificate.

Cause:

MD5 is not secure, so the Equitrac product will no longer integrate with Open API devices which rely on MD5 certificate for security.

Resolution:

Install and use a SHA-256 or SHA-1 security certificate on the Konica-Minolta MFP.  Refer to Konica-Minolta MFP instructions to create or import security certificates.