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"Redirect this job" to a secure printing queue does not hold jobs in Equitrac Office/Express 5.6 and later on standard TCP/IP queues

Problem Statement

In Equitrac Office/Express 5.6 and above, a rule that has a "redirect this job" action to a secure printing queue with a standard TCP/IP does not hold jobs.

If the secure printing queue has a standard TCP/IP port set to localhost, loopback, a fake hostname or fake IP then the job is not queued in the secure queue and disappears.

If the secure printing queue has a standard TCP/IP port set to a physical printer, then the job is not queued in the secure queue and instead immediately prints.

Cause

The "redirect this job" action means:

  • Do not process any further rules, and
  • Print this job immediately (i.e., the job will not be held, even if the queue has Secure Printing set to "Enabled")

Equitrac Office/Express 5.5 and below, "Redirect this job" to e-queues would queue jobs in the secure print queue because that is the destination of e-queues.

Redirecting to a secure queue is not available with Equitrac Office 5.6 and 5.7.

Workaround

Set up print queues in such as way to not require to redirect to a secured queue in Equitrac 5.6 or later.

Example

Previous workflow:

  • User prints to Device A
  • If job is larger than 10 pages, redirect to Queue B

New configuration to achieve same result:

  • Put Device A and Queue B in the same pull group
  • Put a Hold rule on Device A to hold the job if larger than 10 pages