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"tag name or namespace mismatch in element <FailedAuthentication>" error occurs when initializing an Xerox ECSP device

Article # 3038861 - Page views: 52

Problem: 

When initializing a Xerox MFD using the Xerox ECSP client, the following error was returned

EQXJobLimitsConfigExec::eqEnableJobLimits: SetAccCfg call failed. soap_fault = 'Validation constraint violation: tag name or namespace mismatch in element <FailedAuthentication>

Solution: 

This error can occur when there is an issue with the MFD software. Please contact Xerox Support to perform an Altboot procedure on the MFD and then attempt to initialize the MFD again. If this does not resolve the issue, please open a support ticket through your appropriate support channels.

 

Applies to:  

Product Version
Equitrac Office/Express 5.x

 

Article # 3038861