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404 - page cannot be displayed Error Message Appears When Attempting to Access Webtools

Problem Statement:

With Equitrac Office and Equitrac Express 5.4 and earlier, when attempting to access Webtools via web browser, an error "404 - page cannot be displayed" message appears.

Resolution:

To troubleshoot this behavior, review the following information:

  1. Ensure that the EQScheduler service is started on the Equitrac server.  Start the service if it is not running.
  2. Use a web browser on the CAS server and attempt to connect to Webtools.  If the error message does not appear when accessing Webtools from the CAS server, verify that TCP port 2941 is not blocked on the CAS server.