Skip to main content

A User does not have access to reports in Systems Manager

You may need to confirm the user has the security rights to the reports generator within Equitrac.

The steps that need to be done to confirm are as follows;

Step 1: Login to a computer with a user who has administrative privileges to Equitrac Systems Manager

Step 2: In the left pane under System- select Configuration

Step 3: In the right hand pane near the bottom, under Security and Authentication, select Access Permissions

Step 4: Review the groups listed and privileges granted.

Step 5: Ensure the user is a member of the appropriate group. If not add them.

Step 6: Have the user log out and log in again.

Step 7: You should be able to run reporting under the Account tab in Office Manager