You may need to confirm the user has the security rights to the reports generator within Equitrac.
The steps that need to be done to confirm are as follows;
Step 1: Login to a computer with a user who has administrative privileges to Equitrac Systems Manager
Step 2: In the left pane under System- select Configuration
Step 3: In the right hand pane near the bottom, under Security and Authentication, select Access Permissions
Step 4: Review the groups listed and privileges granted.
Step 5: Ensure the user is a member of the appropriate group. If not add them.
Step 6: Have the user log out and log in again.
Step 7: You should be able to run reporting under the Account tab in Office Manager