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A User does not have access to reports in Systems Manager

Article # 3015757 - Page views: 250

You may need to confirm the user has the security rights to the reports generator within Equitrac.

The steps that need to be done to confirm are as follows;

Step 1: Login to a computer with a user who has administrative privileges to Equitrac Systems Manager

Step 2: In the left pane under System- select Configuration

Step 3: In the right hand pane near the bottom, under Security and Authentication, select Access Permissions

Step 4: Review the groups listed and privileges granted.

Step 5: Ensure the user is a member of the appropriate group. If not add them.

Step 6: Have the user log out and log in again.

Step 7: You should be able to run reporting under the Account tab in Office Manager