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Kofax

Active Directory Synchronization Imports Users that are not in the Containers Specified

Problem Statement:

With Equitrac Office and Equitrac Express, using Active Directory with multiple domain controllers, when synchronization occurs, users from outside the specified containers may appear in Accounts/System Manager.

Reason:

This behavior can occur if under Active Directory Synchronization in System Manager, the container(s) specified for each domain controller are not the same. If no container is specified for a domain controller, all users from that domain controller will be imported.

Resolution

To resolve the issue, perform the following steps:

1.     Start System Manger and select Configuration in the left pane.

2.     In the right pane, select Active Directory Synchronization.

3.     In the Domain controller section, highlight the first domain controller; the associated containers appear in the Containers window.  Note the containers listed.

4.     Repeat step 3 for each domain controller. 

5.     Adjust the containers, as needed, until the SAME containers are associated with each domain controller.