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Kofax

EO/EE: Print jobs pausing and not printing when using MAC Clients DRC option

Problem Statement:

A user selects print and receives the Pop-up window, the user enters the user ID and the job goes to the queue with a status of "Printing" but it never prints.

A Mac workstation has the Equitrac MacClient 4.2.5.6225 installed with the Prompt for Login option and DRC enabled. A user selects print and receives the Pop-up window, the user enters the user ID and the job goes to the queue with a status of "Printing" but it never prints. The Equitrac design attempts to handle DRC_system_name change but may encounter a "race condition".

Solution:

If the MAC stations are using DHCP, an issue can occur since it numerous DRC System names for the same workstation will be created. The identifier (for DRC system name) must be consistent and unique across the CAS database. It must also be resolvable from Windows as it will be used by other system components (e.g. System Manager) to open the network connection and to communicate with the Macintosh DRC. If "IP address" is used as DeviceSiteName it must be stable.

The MAC Identifier must satisfy following conditions:

1.     Be consistent

2.     Be unique across customer installation / CAS database;

3.     Be resolvable from Windows.