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Kofax

EO/EE - Scan jobs not delivered to a specific user

Problem statement:

Most scan jobs using Equitrac Scan-To-Me are delivered correctly.  However, scans to one specific user always fails. Error logs may show 'Could not rename image file [...] error: 6'

Background:

In Windows operating systems several file name restrictions exist including special characters and specific terms. In some cases, an Equitrac Scan-To-Me scan job file name may contain a reserved term.

A list of reserved terms may be reviewed with Microsoft articles such as: Microsoft - MS-DOS Device Driver Names Cannot be Used as File Names

Some examples of these restricted terms are CON, PRN, LPT1 or AUX

As a result, any file name such as 'con.pdf' or 'aux.pdf' is invalid and will cause the file creation / rename to fail.

Also note, the use of a period as a separator character will cause Windows to review the preceding text as a separate term. If the first term in a file name is a restricted term, it will generate this error. Only the first term is relevant in this case (eg 'term1.aux.pdf' is acceptable)

For example, the Scan-To-Me default file name convention is 'User name_date_time'. If the operators name is John Connor and their user name is con.john, the file name might be 'con.john_1-1-2017_12-30-00.pdf'. Since the first term in this file name is a restricted term ('con'), the file rename will fail and the job cannot be delivered.

Workaround:

One easy way to prevent this issue from occuring is to change the file name configuration in the Scan-To-Me configuration. Either precede the whole filename with some static text such as Scan_User name_Date_Time (ie 'Scan_con.john_1-1-2017_12-30-00.pdf') or change the order such as Date_Time_User name (ie '1-1-2017_12-30-00_con.john.pdf'). Any filename convention that prevents the first term from being a restricted term should prevent this issue.

 

Attachments:

Filenaming controls.png (82 KB)