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EO/EE 5.4 - Unable to scan using Fuji-Xerox ECSP when Location is set in CentreWare

Problem Statement:

When user uses Equitrac and Fuji-Xerox device to accesses the ECSP scan features (i.e. Scan-To-Me, Scan to email or Scan to folder), after pressing the scan button the user gets the an error and the scan fails.

English error:

A Scan is processing in the background, or a device error has occurred. To resolve a device error, please lift the lid and select C or Start to continue, or try scanning later.

Japanese error:

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This issue could occur if the Location field within CentreWare Internet Services > Properties > Description page contained certain double bytes characters i.e. Japanese characters, and on the Equitrac DWS server the Language for non-Unicode programs setting under [Control Panel > Region and Language > Administrative -> Language for non-Unicode programs -> Change System locale] is set to something other than English (i.e. Japanese).

Workaround:

There are two known workarounds:

1)  In the Location field within CentreWare Internet Services > Properties > Description page, either clear out the value or use English characters, or

2) On the Equitrac DWS server Change the Language for non-Unicode programs setting under [Control Panel > Region and Language > Administrative -> Language for non-Unicode programs -> Change System locale] to English

Resolution:

For Equitrac Office / Equitrac Express 5.4, hotfix 9286-EQ54-HF-305609-DWS allows for double-byte (i.e. Japanese) characters to be used in the Location field.

For other versions, please use the workaround.

This fix will be included in a future release of the Equitrac software.

 

Attachments:

English scan error message_1.jpg (135 KB)

Japanese scan error message_2.jpg (176 KB)