EO/EE 5.7 - Spooler crashing when printing some reports from Internet
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Windows Spooler crashing when printing some reports from internet to a DRE or DRC printer. If the job was printed to PDF output then the PDF document is printed out the spooler does not crash.
This issue could happen when the application being used does not create correct Unicode string in the document name.
If printing through DRE, apply DRE hotfix EQ57-HF-306025-DRE or newer.
If printing through DRC, install the Equitrac WinClient EQ57-HF-306091-WinClient or newer.