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EO/EE 5.x: How to collect EQWebClient logs

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Article # 3015497 - Page views: 754

Information

If you have a problem with the Equitrac Web Client, Kofax support may ask you to collect log files.

In order to collect logs for the EQWebClient, follow the steps below.

Turn on logging:

  1. Start the Internet Information Services Management console and stop the Equitrac application pool.
  2. Open web.config from the installation folder of Web Client in a text editor such as Notepad.
    • For Equitrac Office it is c:\Program Files\Equitrac\Office\Web Client
    • For Equitrac Express it is c:\Program Files\Equitrac\Express\Web Client
  3. Find the line <add key="Logging" value="NONE" />
  4. Change the value to 'ALL'
    • <add key="Logging" value="ALL" />
  5. Save and close web.config, and then restart the Equitrac application pool.
  6. Use Web Client to reproduce the issue.

Collecting Log Files

  1. Start Internet Information Management console and stop the Equitrac application pool.
  2. Go to the C:\ProgramData\Equitrac\Web Client\Logs folder.
    • Note: The ProgramData folder is hidden by default.
  3. Collect all log files and send them to Kofax support.

Turn off logging:

Note: This is a recommended step as logging decreases the performance of the application.

  1. Start the Internet Information Services Management console and stop the Equitrac application pool.
  2. Open web.config from the installation folder of Web Client in a text editor such as Notepad.
    • For Equitrac Office it is c:\Program Files\Equitrac\Office\Web Client
    • For Equitrac Express it is c:\Program Files\Equitrac\Express\Web Client
  3. Find the line <add key="Logging" value="ALL" />
  4. Change the value to 'NONE'
    • <add key="Logging" value="NONE" />
  5. Save and close web.config, and then restart the Equitrac application pool.