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Equitrac - Jobs can be seen in Print queue viewer and in the release queue on the device but when selecting print nothing comes out

 

Problem Statement:

Equitrac print jobs can be seen in Print queue viewer and in the release queue on the device but when selecting "Print", the job does not print.

Cause:

If in the Windows event viewer on the DRE the following can be seen, it is a permissions error.

Log Name:      Application

Source:        EQ Document Routing Engine

Date:          17/03/2015 14:47:08

Event ID:      8194

Task Category: Server

Level:         Error

Keywords:      Classic

User:          TARGETGROUP\chs_equitracsql_serv

Computer:      TGTNPT-SVRPRT01.targetgroup.corp.local

Description:

Failed to open printer '\\TGTNPT-SVRPRT01\TGT_PRT_SC01'. Context: 'EqSubmitPrintJob'. Error: [5].

Event Xml:

  

    

    8194

    2

    2

    0x80000000000000

    

    103170

    Application

    TGTNPT-SVRPRT01.targetgroup.corp.local

    

  

  

    \\TGTNPT-SVRPRT01\TGT_PRT_SC01

    EqSubmitPrintJob

    5

  

Resolution:

Correct the permissions for the Windows print queue to authorize the Equitrac service account to print, manage print, and manage document rights.

See also: