When using Equitrac's Gen. 1 readers (CRU00Z01 / Y591-EHID-202 or Y591-EHID-203) , HID decoding works correctly, and returns the expected badge number when properly configured in System Manager.
After installing Equitrac's Gen. 2 card readers, HID decoding no longer works using the same settings in System Manager. The raw value, which may be a 16 digit number, is returned instead. The affected card readers include orderable part numbers CRU0MF02, CRU00Z02 and CRU0MC02. The manufacturing part number on the bottom of the reader are respectively Y591-EMUL-202, Y591-E125-202, and Y591-EMSI-202.
To make HID Decoding work with the new Gen. 2 Equitrac USB card readers, a hotfix or version update may be required for Equitrac Office and Equitrac Express.
Please refer to the table below:
|Equitrac Office / Express Version|
|4.2.4||update to 4.2.6 and apply hotfix|
|4.2.5||update to 4.2.6 and apply hotfix|
|4.2.6||HF-228671A-CAS or later|
|5.0||update to 5.2 and hotfix or 5.6|
|5.1||update to 5.2 and hotfix or 5.6|
|5.2||HF-227496-CAS or later|
|5.3||update to 5.6|
|5.4||update to 5.6|
|5.5||update to 5.6|
|5.6||No hotfix required|
Contact your Equitrac software provider to receive hotfixes.
Note: the hotfix release notes may not specifically reference this issue.