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Equitrac SPE - Error: '36404' appears when doing scans

Problem Statement:

When using Equitrac Office 5.x or Equitrac Express 5.x using Capture and Send via Scan Processing Engine (SPE), what is the meaning of error 36404 which appears as part of a message similar to the one below? 

**Equitrac scan processing notification **   

Scan: '2015-04-20_11-55-22' to '\\eq-servr\ScanData\A00\A001ANDN;' from

device: 'MFP001' on '2015-04-20 11:55:42' failed to process. Error:

'36404'.

The scanned image can be retrieved using the following link:

http://eq-servr/EQWebClient/?ScanJob...8-d1266217338b

*End of message*

Cause:

Error: '36404' indicates that the image file conversion failed.  One possible cause is that the OCR (optical character recogniztion) Engine failed to process the image. 

Workaround:

By following the link given in the notification, the "failed" scan can be retrieved.

If OCR failed, the workaround is to choose an output file which does NOT use OCR is a workaround.  This means to scan to a regular (non-searchable) PDF, for example.

Other steps:

If OCR is required, please contact support with sample image(s) which cause this OCR failure.