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Equitrac System Manager: Collecting trace logs

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Question:

How to collect trace logs for Equitrac System Manager?

Background:

Unlike most Equitrac logs which are collected through System Manager, the System Manager logs are enabled through a registry change.

Answer:

  1. Create a directory where you would like trace logs to be written to
  2. On the computer with the System Manager, open Registry Editor (Start > type REGEDIT)  - NOTE: Follow best practice to back up registry before modifying.
  3. Navigate to:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\OfficeManager\Debug]

  4. Create/modify the following registry keys:

    1. "Enable"=dword:2

    2. "File"=

  5. Repeat step 4 in the following key:

    [ HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Equitrac\OfficeManager\Debug ]

  6. Perform tests as required
  7. Change "Enable" dword from step 4.1 to 1 (this will disable logging)
  8. Logs will be available in the directory specified in 4.2