Equitrac System Manager: Collecting trace logs

Background:

Unlike most Equitrac logs which are collected through System Manager, the System Manager logs are enabled through a registry change.

Answer:

1. Create a directory where you would like trace logs to be written to
2. On the computer with the System Manager, open Registry Editor (Start > type REGEDIT)  - NOTE: Follow best practice to back up registry before modifying.
3. Navigate to:

   [HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\OfficeManager\Debug]
   Note: If you don't see OfficeManager key and Debug key create them

4. Create/modify the following registry keys:

   1. "Enable"=dword:2

   2. "File"=

5. Repeat step 4 in the following key:

   [ HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Equitrac\OfficeManager\Debug ]

6. Perform tests as required
7. Change "Enable" dword from step 4.1 to 1 (this will disable logging)
8. Logs will be available in the directory specified in 4.2