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Failed Login Attempt Error Message Appears When Attempting to Log on to WebTools

Article # 3015789 - Page views: 446

In Equitrac Office and Equitrac Express, when you attempt to log in to WebTools using your network credential, a "Failed Login Attempt" error message appears. This behavior can occur if User Authentications not correctly configured in System Manager. To resolve the issue review the settings in Configuration>User Authentication.

Ensure that the External user ID and password option is selected under Authentication Mechanisms.  Under External authorities, ensure that the correct authority is defined.