Failed to load product catalogue.... Error Message Appears When Applying Equitrac Enterprise Licenses

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In Equitrac Express or Equitrac Office, when you run the EQ Enterprise License Updater, an error message might appear indicating that the system failed to load the product catalogue. This issue might occur if the content of the ELC file is corrupt. To verify whether corruption has occurred, open the file. The file should contain a few lines of text only. However, if the file contains header information similar to the following, the file contents has been corrupted.

To resolve the issue, save a new copy of the file from the original Equitrac email and run the EQ Enterprise License Updater again. If the version of the file in the email message is found to be corrupt, contact Equitrac for a replacement file.

NOTE: If the content of the file is not corrupt, the issue might be the result of the wrong version of the updater being run. Refer to solution 15184 for details.

The follow is an example of the contents of a valid ELC file:

1ECA7E8E2946531B7247BD0F4C7220E5944B3E339BFC8882985AE1AB7AA6D3=

94F243E239B56D9FA6C358ED8350F63F76312499E945691E74215475DD7DE4B140

1A16A989CE156D6218A72998EE92A3230D3731CD4E8F0E9C1C05E876718B573BA6DB418FA=

BCE9104421C82B1BE168831CF513AC2F43CB8B30AF923D94430A2AB

The follow is an example of the contents of a corrupt ELC file:

From:

Subject:

Date: Wed, 7 May 2008 07:52:38 -0700

MIME-Version: 1.0

Content-Type: text/html;

charset="Windows-1252"

Content-Transfer-Encoding: quoted-printable

Content-Location: https://mail.equitrac.com/exchange/j...A.elc?attach=1

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.4133

1ECA7E8E2946531B7247BD0F4C7220E5944B3E339BFC8882985AE1AB7AA6D3=

94F243E239B56D9FA6C358ED8350F63F76312499E945691E74215475DD7DE4B140

1A16A989CE156D6218A72998EE92A3230D3731CD4E8F0E9C1C05E876718B573BA6DB418FA=

BCE9104421C82B1BE168831CF513AC2F43CB8B30AF923D94430A2AB