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Kofax

Force Mono and Duplex Rules Not Working as Expected with Epson WF-C21000 Standard Driver

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Problem: 

When using the Epson Standard print driver for WF-C21000, the Equitrac rules for Force Monochrome or Force Duplex does not have the desired result.  The Epson Universal print driver for that model works as expected.

Solution: 

A workaround is to use the Epson Universal print driver.

If the Standard driver is required, a hotfix for Equitrac Office / Equitrac Express 5.7 and ContolSuite 1.1 will be available. 

Please contact Kofax support for further details.

 

 

Applies to:  

Product Version
Equitrac Office 5.7
Equitrac Express 5.7
Equitrac 6.1
ControlSuite 1.1