How to enable XPS Job Submitter logs for DRC I-Queue troubleshooting
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Information:
When using Equitrac Office / Express 5.2 and newer.
To enable XPS Job Submitter logs for DRC I-Queue client troubleshooting:
- On the workstation make a backup of the following file: C:\Program Files\Equitrac\[Express or Office]\Document Routing Engine\EQXPSJobSubmitter.exe.config
- Open the file in a text editor: C:\Program Files\Equitrac\[Express or Office]\Document Routing Engine\EQXPSJobSubmitter.exe.config
- Uncomment (remove from the end)
- Change the value of the TraceFile key to a suitable directory for the log file to be written to, ensuring that you use a double back-slash (\\) in between directories, as per the template
- Change value of
to value="true" (note on older client versions, the key may be "TraceObjectPropertyValues") - Save the file
- Restart the EQ Shared Engine service
- The XPS Job Submitter logs will now be written to whenever a job is printed.
- Recreate the issue, collect the logs.
- Disable the logs by commenting the line uncommented in step 3 above (or restore file backed up in step 1). Failure to do so may fill up the disk with logs.
- Restart the EQ Shared Engine service
The edited config file should look something like this ("EnableDiagnostics" may be "TraceObjectPropertyValues" on older versions):