Information:

When using Equitrac Office / Express 5.2 and newer.

To enable XPS Job Submitter logs for DRC I-Queue client troubleshooting:

1. On the workstation make a backup of the following file: C:\Program Files\Equitrac\[Express or Office]\Document Routing Engine\EQXPSJobSubmitter.exe.config
2. Open the file in a text editor: C:\Program Files\Equitrac\[Express or Office]\Document Routing Engine\EQXPSJobSubmitter.exe.config
3. Uncomment (remove from the end)
4. Change the value of the TraceFile key to a suitable directory for the log file to be written to, ensuring that you use a double back-slash (\\) in between directories, as per the template
5. Change value of to value="true" (note on older client versions, the key may be "TraceObjectPropertyValues")
6. Save the file
7. Restart the EQ Shared Engine service
8. The XPS Job Submitter logs will now be written to whenever a job is printed.
9. Recreate the issue, collect the logs.
10. Disable the logs by commenting the line uncommented in step 3 above (or restore file backed up in step 1).  Failure to do so may fill up the disk with logs.
11. Restart the EQ Shared Engine service

The edited config file should look something like this ("EnableDiagnostics" may be "TraceObjectPropertyValues" on older versions):