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Kofax

NUC for Toshiba - Certificate Mismatch error in DRS

Problem Statement:

Using Nuance Unified Client for Toshiba, after the security certificate was changed on the MFP, attempting the install/register via DRS results in the error "Certificate Mismatch"

Cause:

Certificate that was used when the MFP was initialized is expected when the client is installed and registered

Resolution:

If the MFP's security certificate is changed, the device must be removed then re-initialized before performing the install/register.