1. Locate the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\DRE\
2. Right-click DRE and select New>DWORD Value.
3. Type QueryPrinterStatus and press Enter.
4. In the right pane, double-click the new entry and type one of the following values:
0 (zero) = disable
1 = enable
DISCLAIMER: Equitrac recommends backing up your registry files before making any changes. Equitrac will not be responsible for improper modification of the System registry. Using Registry Editor incorrectly can cause serious problems that might require you to reinstall Windows.