Print jobs fail to print when released from a secure queue

Problem Statement:

When a secure print job is sent to a printer, the print job prompts to be released from the print queue. When the print job is released, the job is not printed out.

The Windows Application event log will record the following:

Log Name:      Application

Source:        EQ Document Routing Engine

Date:          3/3/2015 2:02:33 PM

Event ID:      8194

Task Category: Server

Level:        Error

Keywords:      Classic

User:          DOMAIN/serviceaccount

Computer:      SERVERNAME.domain

Description:

Failed to open printer '\\\'. Context: 'EqSubmitPrintJob'. Error: [5].

Cause:

The Equitrac service account is not a part of the local Administrator group on the server that has the EQ Document Routing Engine installed on it.

Resolution:

Add the Equitrac service account to the local Administrator group on the server that has the EQ Document Routing Engine installed on it.