Skip to main content
Kofax

Randomly some printed jobs will stay in the windows queue with the Status "Sending to Printer"

Problem Statement:

When users release their print jobs from the Release Stations the job print jobs fine but randomly keeps a copy of the job in the windows queue. The printer queue show these print jobs with a Status of "Sending to Printer".

Resolution:

In System Manager under the Port setting for the device - the Behavior Connectivity was set to "Hold port open". Once this setting was changed to "Close port on completion" the problem was resolved.

  • Was this article helpful?