Problem Statement:

The user is able to login to the Web Client, however when clicking on User Dashboard they are shown an IIS Server Error page.

Server Error in '/EQWebClient' Application.

The given key was not present in the dictionary.

Cause:

If the server was upgraded from 4.2.6 to 5.5 (or later) the upgrade may not have created the necessary records for User Dashboard in the database.

Resolution:

1. Open System Manager
2. Click on Configuration
3. Click on User dashboard
4. Click OK to save User Dashboard settings back to the database