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The Same Job Is Duplicated in Reports

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In Equitrac Office and Equitrac Express, sometimes the same job is appears twice in reports, in the Print Queue viewer, or at a Release station. The first instance is costed at 0.00, while the second instance is costed correctly. This issue can happen with certain print drivers being used. Some print drivers send a reset job to the print spooler following the actual job. To verify this behavior, pause the printer and then send a print job to the device. Two jobs should appear in the Windows print spooler, and the first job should have a size of zero (0).

To resolve this issue, try using a different printer driver.

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