In Equitrac Express or Equitrac Office, starting Reports Manager, a message might appear that indicates that there are no reports available on the server. This message appears when accessing Reports manager from the server or remotely.
NOTE: In some instances an error message might appear that indicates that there was an error connecting to the CAS server.
This issue might occur if user does not have sufficient rights to start Reports Manager.
To resolve this issue, add the user to a group that already has administrative rights to Equitrac Reports Manager. If an administrative group does not already exist, create a new group, and add the user to the group. You must also add the Administrator user to the group to ensure that the administrator can continue to administer Reports Manager.
To grant a group the right to administrator Equitrac Reports Manager, perform the following steps:
1. Log on to a machine as a user with administrative rights to Equitrac System Manager.
2. Start System Manager and then select Configuration in the left pane.
3. In the right pane, under the section Other settings, select Access permissions.
4. Left-click Reports and add the group to the administrative group.