Unable to Print and a "DRE Error - Disk Drive is Full, Print job could not be Processed" Error Message Appears in the Event Viewer

Last updated
Save as PDF

Article # 3015829 - Page views: 218

In Equitrac Office, Equitrac Express, and Equitrac Professional 5, nobody is able to print documents. Review of the Event viewer on the print server reveals an error message indicating that the drive is full. To resolve this issue, you must free up space on the drive by deleting any unnecessary files.

Perform a search of the drive for files in excess of 10,000 KB in size. Review the results to determine if any of the files can be deleted. In particular, look for Equitrac log files. Logging should only be enabled when troubleshooting an issue. If left enabled, the log files can quickly grow in size and fill the drive.

Please refer to knowledgebase article 19519 for a discussion on calculating the minimum free space required to accommodate your Equitrac secure print queue as configured. This minimum is over and above any Microsoft server free space requirements.