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Users can only see print jobs waiting on the local print server and not on any remote DRE servers when CAS is installed in a cluster environment without the DRE/DCE service.

Article # 3015840 - Page views: 400

Problem Statement:

Users can only see print jobs waiting on the local print server and not on any remote DRE servers when CAS is installed in a cluster environment without the DRE/DCE service.

Cause:

The SLP config file is not present when the SLP service is brought online after it is added to the CAS resource group.

Resolution:

Confirm the cluster configuration of the CAS resource group as stated in the Equitrac Cluster Deployment Guide with special attention to the 'Create a CAS Data Registry Value' task.

Make note of the location in the registry string:

HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\CAS\DataPath

Perform the following steps:

•     Edit the eqslp.conf file found in C:\Users\\AppData\Local\EquitracProgram Files\Equitrac\\SLP. The FQDN of the CAS resource group 'Name' resource needs to be set in both net.slp.useScopes = (this should verified to match the slp scope in the Cas datgabse) and net.slp.DAAddresses =

o     Example:  net.slp.useScopes = EQCasServer.nuance.com

•     For the CAS server the entry net.slp.isDA = true needs to be set.

*Note: For all remote print servers set net.slp.isDA = false or they do not report to CAS.

•     Bring the CAS resource group off line.

•     Copy the eqslp.conf file to the location specified in the 'Create a CAS Data Registry Value' task.

•     Bring the CAS resource group on line.

•     Test and confirm print release.