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Users prompted for Department ID and PIN when printing to a Canon with Equitrac Embedded for EP5

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Article # 3015432 - Page views: 358

Issue:

Users prompted for Department ID and PIN when printing to a Canon with Equitrac Embedded installed.

Resolution:

After checking for proper machine settings as defined in EP5_Embedded_for_Canon_MEAP_2.0.12, check in Printer Device Settings on the print server for "Require Department ID and PIN" and uncheck if checked.