Skip to main content
Kofax

Users prompted for Department ID and PIN when printing to a Canon with Equitrac Embedded for EP5

  1. Last updated
  2. Save as PDF
Article # 3015432 - Page views: 263

Issue:

Users prompted for Department ID and PIN when printing to a Canon with Equitrac Embedded installed.

Resolution:

After checking for proper machine settings as defined in EP5_Embedded_for_Canon_MEAP_2.0.12, check in Printer Device Settings on the print server for "Require Department ID and PIN" and uncheck if checked.