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What does Error 47552 mean? -Failed notification email from Capture and Send

Question: With EE/EO 4.2.6 after "Scan to Email" (Capture and Send) fails, a notification email is sent to the user stating that scanning failed because Error 47552.  What does it mean?

Answer:

Error 47552 is generated when the resulting attachment exceeds the maximum attachment size specified on the email server configuration.

A user-friendly error description can be associated to error 47552 by following these steps:

1. On the CAS server change to directory: C:\Program Files\Equitrac\\\Redist\ScanProcessingTemplates

2. Make a copy of the following files and rename as:

copy error_code_info.xml  and renamed as error_code_info_custom.xml

copy error_code_info.de.xml and renamed as  error_code_info_custom.de.xml

3. Edit the custom error_code_info_custom files and add the following entry after :

    

        47552

        E-mail attachment size limit exceeded.

    

4. Restart SPE