Equitrac Professional
- Clients
- EP5 - Auto Login on Web Client Fails
- EP5 - Scheduled Report not sending to email
- EP5 Print Client not popping up on new installation
- EP5 User unable to login to Web Client
- EP5 Web Client displays error box, "Critical Error has Occured" after login
- Equitrac: Print Workstation Client no longer displays certain popup after Windows Update
- Equitrac Professional Print Client does not engage when printing a document
- Equitrac Professional Print Client returns "unable to contact search server" message when trying to search Client/Matter numbers
- Equitrac Professional Print Client returns error code 1920 when installing the *.msi file
- Equitrac Workstation Client for Mac - Log collection
- Error 1935 returned when installing Print Client
- Error Message Appears When Attempting to Access the Equitrac Web Client
- Error Updating AppInit DLLs in the registry when installing EP5 print client
- Getting two popups when printing from a Citrix session to a local workstation printer
- How can a user change the fields displayed in the EP5 Web Exceptions Editing grid in the Web Client
- Improved Sign Off experience with Ricoh Embedded on ShareScan 5.4 and Equitrac Professional 5
- Incorrect Codes Appear in Most Recently Used (MRU) and History Lists on Some Workstations
- In EP5 EQClient when running any report, the report does not display in the web browser, but Export to PDF is successful. Error: 'bobj' is undefined.
- Labels are missing on all fields in the Web Client Reports schedule reports window in EP5
- Multiple EP5 print client popups when printing to a Fiery print device from a MAC workstation
- Not getting print client popup when printing to specific DRE Printer
- Not seeing all Users when adding disbursements in the disbursemnt tab in the EP 5 Web Client
- No EP5 print popup from Internet Explorer or Google Chrome
- No popup for non DRE printers and no application name or page count displayed in the print evaluation box when printing.
- No Popup when Printing to DRE Printers
- No print client Pop-up for user printing from DMS
- No Print Pop-up Dialog Box Appears or Print Transaction Recorded After Switching to Workstation Printing
- No Print Pop-up Dialog box Appears When Printing to a Non-DRE Printer
- No workstation popups functional on Windows 8/8.1/10
- Page unavailable Error Message Appears When Running the Web Client on any Machine Other than the Equitrac Server
- PDF documents are printing out of order
- Plotter becomes permanently paused when printing through an Equitrac port (MAC Print Client)
- Print jobs are paused and must be manually resumed after updating print driver
- Print Pop-Up Dialog Box Fails to Appear When Printing; Job Still Prints, EP5
- Server Error in '/EQClient' Application. error message when logging in to the Web Client in EP5
- Slow Print Popup with Toshiba Universal Printer 2 Driver
- The custom date range fields for reports not functioning in the web client using IE
- The incorrect usercode is populated in Print Client Popup when printing non-DMS documents on a shared workstation
- Unable to delete a filter within Equitrac Web Client
- Unable to Populate a Validation Field from a Search Window in the Print Pop-up Dialog Box Is Not Populated After Selecting Validation Data from a Search Window
- Users Are Unable to Access the Web Client.
- User is not being prompted for a client/matter number when placing long distance calls
- User unable to view transactions using the Transactions Screen in EP5 Web Client
- Web Client pages are not displaying properly since CAS Software was moved to the new 2008 R2 Server.
- Windows Authentication Dialog Box Appears Instead of the Equitrac Web Client Logon Page with Internet Explorer 11 on Windows 2012 Server
- Workstation displays a blue Equitrac splash screen when booting.
- Configuration
- Best Practice When Relocating and/or Renaming a Physical Printer
- Buttons are missing within the WebClient tool while accessing through Internet Explorer 10 or 11
- Can EP 5 send mail through a hosted Office 365 mail server?
- Can Equitrac server software Be Installed on a Domain Controller?
- Can G-Prox II Cards / FOBs Be Read by Equitrac Card Readers?
- Client and Matter numbers not being imported into Equitrac Professional after changing ODBC sources
- Custom Exception Email format has changed
- Does Equitrac Support VMware or Microsoft Virtual Server Environments?
- EP5: How can the system be configured to allow more control over telephone rates?
- Equitrac Professional 5: Configure a PageCounter for Print-to-Me Printing
- Equitrac Professional and eCopy ShareScan Integration
- How to Add a Physical Device in Equitrac System Manager
- How To Adjust the Validation Import Schedule in Equitrac Professional 5?
- How to Capture Copy Extended Attributes with a TouchPoint Console
- How to combine Exception rule and Requires Approval rules together in EP5
- How to configure a TABs TBDevice export for a firm with Task Based Billing Clients
- How to Configure Print Tracking to Hide the Pop-up for Specific Printers?
- How to Disable Any Scheduled Task in EP5
- How to edit an existing export to export data to a new location using the Export Wizard
- How to Hide the Color and Black and White Count Fields in an Export Using the Split Color Flag
- How to Move the EQSpool Folder
- How to Prevent the Print Pop-up From Appearing on Laptops When Outside of the Office
- How to update device descriptions that show on the EP5 Reports
- HTTP 403 Error Message Appears When Configuring Diagnostic Settings for Non-CAS Components on Windows 2008 Server and Windows 7
- Is There a Best Practices Order in Which Multiple Hotfixes Should Be Installed?
- LDAP search not working on new TPC with Version 2 firmware
- New users are not importing via ODBC import
- Open Ports Required for the Equitrac Professional 5 Print Client to Communicate with the Equitrac Server
- Print job does not print out at printer when 1 particular user prints through EP 5 DRE printer port in Citrix session.
- Recommended Exclusions for Antivirus Software on an Equitrac Professional Server
- Scan-to-me is not sending scan to a email address
- Scheduled Tasks Fail to Run and Cannot Be Run Manually
- Some Print jobs are not being assigned the correct rate
- Some User IDs Are Not Available at Terminals When Using Active Directory Synchronization
- Timekeeper surname change in AD fails to update
- User [user full name] contains a duplicate pin. User has been added with no pin. Error Message Appears in Event Viewer after AD Sync Runs
- Validation file fails to import, task runs for 0 seconds.
- VMWare Host Server Resource Allocation Recommendations for Equitrac Software
- What are acceptable scan file types from MFDs for EP5 EQ Document Capture?
- What are the Anti-virus Exclusions for EP5
- What are the commands that are used in the dial strings on Equitrac fax terminals?
- What is required from an EP5 client when they are changing Billing Systems?
- What models are supported in Canon MEAP embedded for Equitrac?
- What Printer Language Definitions Does Equitrac Currently Support?
- When using Secure Release in a remote location in a different time zone, how can you have the queued documents show the correct time on the TPC?
- Where can I find a list of Location Codes in EP5
- Which EQ Document Capture output formats require OCR licensing
- Hardware
- After an EP5 server move, DCE, DME, DRE, Scheduler services do not show as registered with the new server name
- Basic Troubleshooting for Equitrac Card Readers
- Broadcast Fax Transactions Are Not Tracked with HP CM8050 Color MFP
- Can IDTECK Cards be Read by Equitrac ID Card Readers?
- Can the Sensitivity for Finger Taps/Touches Be Adjusted on a TouchPoint Console?
- Card Reader: ShadowProx Kantech Secure Format compatibility
- Copier is staying in ready mode with TPC disabled but will count.
- Does the TPC support a USB HID Card Reader?
- EP5 - Override copier type for Konica Minolta BizHub
- EP5 - TPC.EXE Fatal Application Error Message Appears on the TouchPoint Console Screen Each Morning
- Equitrac PageCounter displays Activity not sent message
- Equitrac terminal has no power
- Fatal Application Error Message Appears on the TouchPoint Console Display
- How to troubleshoot a terminal not counting copies
- How to Troubleshoot a TouchPoint Console Which is Offline
- How to troubleshoot inaccurate keystokes appearing on TPC touchscreen
- Invalid Fax Data Error Message Appears When Sending a Fax Using a TouchPoint Console
- In EP5, All TPC's are offline are showing offline.
- Missing Client/Matter and Scan Destination Prompts on TPC in EP5
- Netbuffer Is Beeping and Telephone Transactions Are Not Uploaded to Equitrac
- New Users Are Unable to Log In at a PageCounter Terminal or TouchPoint Console
- New Validation Data Is Not Accepted on a Remote TouchPoint Console
- No Scan Preview on TPC
- On some Konica Minolta MDF's with attached TPC/Pagecounter, print jobs are not being printed out
- PageControl Touch Bulletin
- PageCounter CDR Terminal beeps and displays "no CDR data"
- PageCounter displays "End of Day Processing" Message
- Preview Image Still Appears When the Auto Accept Feature for Omtool Scanning Is Enabled
- Requesting an Onsite Technician of Field Dispatch
- Scanning Prompts Are Missing on the TouchPoint Console Display
- Scan Destination field is not displayed on TouchPoint Console
- Scan Preview Fails to Appear When Using Document Capture Scan
- Scan Preview Is Missing on the TouchPoint Console When Using Scan to Network
- Screen is black on TPC
- Server Offline on Canon Embedded
- Telephone Data Is Missing From Reports and Exports for One or Multiple Locations
- TouchPoint Console (TPC) Is Offline
- TouchPoint Console Display Invalid Matter Error Message
- TouchPoint Console Fails to Count Scans Generated Using Xerox Network Scan
- TouchPoint Console is not tracking color from a Fuji Xerox Apeosport 5776
- TouchPoint Console Screen Is Unresponsive to Touches
- TouchPoint Console Unresponsive to Touch Screen or Keyboard
- TPCs displaying Fatal Application Error Application webs.exe has performed an illegal operation and will be shut down
- TPC is showing Invalid Fax Data when using Legacy Dialing
- TPC not counting copies
- TPC screen not responding to touch.
- TPC will not accept any validation
- Two Physical Device Entries Appear in System Manager After Installing Equitrac Embedded Software
- Unable to Send Faxes from a TouchPoint Console
- Unable to Send Faxes Using a TouchPoint Console
- Unable to Send Faxes When Using a TouchPoint Console
- Unable to send outgoing faxes with a PageCounter Pro: no dial tone
- Unable to set a PageCounter to not timeout
- Users are unable to scan. No scan preview file displayed on the TPC. No scan source file delivered to watch folder
- Users prompted for Department ID and PIN when printing to a Canon with Equitrac Embedded for EP5
- User Code Not Working at PageCounter Terminal
- Validation on a TouchPoint Console Is Not Current
- Validation on PageCounter Pro Terminal Is Not Current
- What to do if you have a black screen on PageCounter Professional terminal
- Xerox Accounting Screen Appears Instead of the Equitrac Client/Matter Screen When Using Equitrac Embedded for Xerox EIP
- Hotfixes
- Active Directory Synchronization Fails to Import Telephone Extensions
- Client/Matter search doesn't return all requested result for some specific accounts.
- Created new printers and now users are not getting popups
- DCE Service Stops Responding Unexpectedly
- EP5: Extended characters with an accent are case sensitive when using the search function in the print client
- In EP5, the "Notify by e-mail" and "Home folder" fields were not updated via a user import task.
- In Equitrac Professional 5.7, TPC scan may fail to deliver when a large number of multiple scans are scanned within a single TPC session.
- No Print Client Popup when printing to a Canon MFP from a Windows 64-bit system with client side rendering enabled
- Print pop up does not appear with EP 5.5 Equitrac Print Client.
- Print Server Status of "User Intervention Required" When TouchPoint Console Has Locked Copier
- Redirect print jobs option does not work in EP 5.5.
- The Windows print spooler may crash during a print if the DRE was unreachable when opening the Equitrac port
- TMP Files Are Not Being Deleted from the EQSPool Directory When Using PJL
- Transaction posting to EP5 was halted after a Smart Prompt entry containing more than 255 characters was entered.
- How To...
- Equitrac card check request process
- How can I tell how many print client licenses are available in EP5
- How can I use Transaction Editor to confirm whether there are disbursement transactions available for export to the billing system
- How do I change the hold timeout on a TouchPoint Console
- How do you change the Company Name displayed on the reports in EP5?
- How do you change the order of the delivery format list in Equitrac Document Capture
- How do you change the priority of a price rule in EP5?
- How do you generate EP5 print client trace logs for a Windows workstation
- How do you purge the cache for the EQ Scheduler service
- How to add Disbursement option to select TPC
- How to add select users from Active Directory
- How to Adjust Session Time-outs on TPC
- How to adjust the Display and Audio settings on an Equitrac TouchPoint® Console
- How to Calibrate a TPC
- How to change Popup Styles for a Users class
- How to change the web port for Equitrac
- How to check for changes that need to be made to a client's print popup configuration when upgrading to EP5.7
- How to Clear the Document Routing Engine (DRE) Cache
- How to configure Equitrac Professional to accept an HID card to unlock a TouchPoint Console
- How to create a custom price for one or more clients in EP5
- How to create diagnostic logs for the Equitrac EP5 System Manager
- How to Determine if Print Errors Are Equitrac or Windows Based
- How to determine what Disbursement Types are defined within Equitrac Professional 5?
- How to disable 'Render print jobs on client computers' on server 2003.
- How to disable all DRE logging through System Manager.
- How to disable DRC immediately on a workstation where it was installed inadvertently without re-running the Print Client install or rebooting.
- How to enable Secure Printing in EP 5.
- How to enable the alphabetical soft keyboard on a Pagecounter 100 terminal
- How to find Pagecounter MAC address remotely
- How to Generate Trace Logs in Equitrac Professional
- How to import a third party certificate in Equitrac if the Certificate Request has been deleted from the certificate store
- How to Locate the Name of the CAS Server from the DRE Server
- How to look at raw phone data on a EP5 Server
- How to manually add or remove users in Equitrac Professional 5
- How to Manually Convert a Printer to Use an Equitrac Port
- How to manually uninstall the Equitrac EP5 MAC print client from a workstation.
- How to Move the Windows Print Spool Folder
- How to Perform a Fax Detect on a PageCounter 100/300 Terminal
- How to Prevent All Desktop Printer from Being Tracked on a Single Workstation
- How to protect the Equitrac software from POODLE Attacks
- How to re-cost Print transactions between a date range
- How to Re-Export Data in Equitrac Professional 5
- How to Reconcile Transaction(s) from a Third-Party Import File in Equitrac
- How to replace a PageCounter in EP5
- How to run reports in web client, using custom filter.
- How to setup the timing of LiteScape ODBC Interface to track Telephone on EP5 System
- How to set up a PageCounter terminal in EP to not prompt for client or matter for a specific user?
- Moved TPC to a different copier and now scanning is not working
- Steps For an SQL Database Move (Migration)
- Where do I find the Equitrac EP5 Print Client cache files?
- Where to locate the name of the Equitrac System ID
- Integrations
- EP5 / eCopy client on ScanStation fails to timeout after user inactivity
- Equitrac Applet Fails to Load on Machine Running eCopy ShareScan ScanStation
- Equitrac Professional eCopy client with PageCounter Mini integration does not unlock the ScanStation
- No copy transactions received from an Equitrac Embedded for eCopy & PCMini configuration
- Omtool Embedded Directives Fail to Appear on a single TouchPoint Console; embedded directives display correctly on other TPCs
- PC Law returns "bad matter number" when importing records
- Scans Not Being Counted When Using eCopy Scan Station
- Licensing
- Can an Embedded Licenses be Transferred to a New Manufacturer?
- Equitrac embedded license is registered to the wrong manufacturer
- Equitrac print client pulling an embedded license instead of a print client license
- How to locate the serial number for Equitrac Professional 5
- How to Manually Activate an Equitrac License
- Licensing Error Dialog Box Appears on the IKON DocSend Client Workstation
- Number of devices of type 'emb' reached license limit. Error Message Appears When Attempting to Initialize an Embedded Controller
- Print Client License Error Message Appears on the Client Workstation
- Print Jobs are pausing and not printing since replacing Print Server
- Remote DRE Fails to Pull a License in System Manager
- User is getting 'Failed to obtain Print Client License' the first time they print every morning
- Product Information
- Can an Equitrac Professional 5 System collect telephone data from a TCP/IP port?
- Can a Very Large EQCAS Database Log File Be Reduced in Size?
- Customer would like to know what data would be included in the disbursement description field if it was added to their export file
- Does EP5 support IPV6?
- Does Equitrac store network passwords in DCE cache?
- Do EP5 reports include Duplex information for print jobs?
- EP5 - Does the Equitrac Print Client support Secure Boot in Windows 8 and Windows 10?
- Equitrac Professional and Log4j vulnerability (CVE-2021-44228)
- Nuance response on WannaCry vulnerability
- What are the System Requirements for Equitrac Professional 5.7?
- What internet browsers are supported by the Web Client?
- Troubleshooting
- "Could not load file or assembly 'CrystalDecisions.Web..." appears when Trying to Generate a Report
- "Failed to obtain an embedded device - ecopy license" message on eCopy Scanstation
- "Report Template Not Found" error running reports in EP5 EQClient
- Alert messages reporting Error 39 are sporadically transmitted from Equitrac Professional server after scanning documents
- Alert Message Warns the Hard Drive on the Equitrac Server is Running Out of Space
- All print jobs that meet a routing rule condition are not redirected by the Print Client
- Architecture mismatch error when setting up ODBC import in EP5
- A Critical Error has occurred. Please contact your Administrator Appears When Trying to View Telephone Exceptions
- Clicking the Cancel Button on the Print Client Pop-Up Does Not Cancel the Print Job
- Client/Matter file created by Juris fails to import into Equitrac
- Color and Monochrome Counts on Copy by Device Summary Report Do Not Match Manual Meter Counts
- Cost Recovery Protocols 1 & 2 issues with ShareScan 5.2
- Critical Error has occurred Error Message Appears When Logging On to the Web Client After Upgrading
- Critical Error Message Appears When Clicking the Additional Info Icon for Transactions in the Web Client
- Delay in printing to Ricoh 901S MFP
- Disk Drive Becomes Full After Generating Large Reports, EP5
- EP5: What attributes are queried and what permissions are required for AD synchronization
- EO/EE with HP: Job Accounting Service Error 48.A1.01
- EP5: How to capture Print Client Logs on a Workstation Client for Mac
- EP5: No popup for non DRE printers even though workstation print tracking is enabled
- EP5: Printers hang at pause when the MAC print client is engaged
- EP5: Scanned Image from Xerox copier previews but is not delivered
- EP5: Scan delivery failure to Server 2012 network shares from Ricoh and Xerox devices
- EP5: The same Client/Matter number always appears on the Most Recently Used button on the Print pop-up dialog box
- EP5: WebRoot Anti-Virus preventing Equitrac Print Client from engaging
- EP5: When "Render print jobs on client computer" is disabled, users are not able to select a specific print tray when printing Word document to a Canon device
- EP5 - Unable to Scan to multiple network folders
- EP5 - When Konica-Minolta vendor mode is enabled, only BW files can be scanned
- EP5 banner / separator pages defined on devices at new print server / DRE do not display the user
- EP5 custom report filter results in "No Data "
- EP5 EQ Document Capture - error 36405 when processing a scan job
- EP5 Error message from CAS in Windows Event Viewer: Can't re-process transaction
- EP5 gives an error when starting System Manager after the EP5 computer was renamed.
- EP5 Print Client popup behavior not obeying popup rule based on page count
- EP5 print client still pops up on workstation when hide mode rule is matched on EP 5.7 server
- EP5 Scheduled Validation task stuck running
- EP5 users are getting exception notifications for print transactions
- Equitrac: Error 403 when accessing System Manager on Windows 2008
- Equitrac: Konica Minolta device does not print jobs
- Equitrac device tracks B/W copies but not color copies in EP5.
- Equitrac Professional: Windows Type 4 Print Drivers fail to convert to EQ Ports
- Error [403] error message returned when starting System Manager
- Error Connecting to the Core Accounting Server displays when you open System Manager
- Error Generating fax code
- Exception Email Notification Sent to User and Proxies But No Exceptions Transaction Appears in Web Client when they log on
- Exception Email Notification Sent to User But No Exceptions Transaction Appears in Web Client when they log on
- Export files are not being written to the correct location for import into time and billing systems
- Export File Is Not Created
- How to generate an MSinfo32 log
- HTTP Error 503. The Service is unavailable
- Invalid Print Stream Error Message Appears in the EP5 DRE Event Viewer When Printing
- Issue with the number of digits allowed for client/matter numbers at print popup and terminals
- Jobs stuck in Print Queue Viewer
- Matter numbers are being set to Inactive after importing Matter numbers from PC Law
- MFP goes offline whenever it is converted to an EQ port
- Microsoft Fax No Longer Functions After Modifying the Equitrac Configuration to Not Pause Print Jobs
- New Client/Matter numbers are not being recognized by Equitrac Professional
- New Validation Is Being Updated to Terminals But Old Validation Is Not Being Marked Inactive in the Database
- No EP5 print client popup to DRE printers when Citrix Virtual Desktop Agent is installed on workstation
- No Exported Transaction Data
- No phone calls on EP5 Report for a specific extension
- Open is not recognized as...." Error Message When Testing the FTP Connection for Rate Tables
- Printers disappear after a reboot of the EP5 server, and secure document release is no longer enabled for these printers.
- Printer Requiring Conversion to an Equitrac Port Fails to Appear in Equitrac Printer Conversion Wizard, EP5
- Printing - The network location cannot be reached... Error Message Appears When Printing a Job
- Printing very slow due to SQL server issues EP5
- Print jobs do not come out at DRE printers, but do print at Workstation printers.
- Print jobs fail to print when released from a secure queue
- Print job fails to print out at printer
- Print Job ownership is being mixed up on environments based on Windows Server 2008R2 Terminal Services (and Citrix).
- Releasing print jobs from the Equitrac Professional 5 Print-to-Me queue via the EQ Ricoh embedded results in multiple copies of the print job to print
- Report Template Not Found Error Message Appears When Attempting to Run Reports
- Report Template Not Found Error Message Appear When Running Reports
- Scan to email results in sender receiving scan job failure notification email
- Scheduled Task to Import Validation Data Fails, EP5
- Separator Page No Longer Appear After Upgrading from Equitrac Professional 5.1
- Some Client or Matter Validation Data Appears to Be Unavailable in Equitrac
- Some users see the "Reuse these values and suppress the dialogue XX minutes" option on the EP5 print popup, and some do not
- Transactions are not being recorded and data cannot be exported from Equitrac Professional after changing the name of the Equitrac Professional server
- Unable to locate a copy transaction from the billing system in EP5 when running copy reports
- Unable to Print and a "DRE Error - Disk Drive is Full, Print job could not be Processed" Error Message Appears in the Event Viewer
- Unable to Print to a Device Using an Equitrac IP Port
- Unable to Release Jobs That Appear in the Job List
- Validation not updating in EP5 via ODBC import
- Very Large and Incorrect Print Page Count on Random Transactions